Customer Service


Custom Orders
Just about everything on our website is customizable. If you need a different size or would like a different fabric choice just let us know!
 
Shipping Information
All shipments are made using USPS Priority mail and are usually received within 1-3 business days of being shipped.
Ready to ship items will be shipped 1-2 days after your order is placed.
Shipping for custom items vary and we will discuss it with you personally. 
Third party shipping is available for gifts! Please let us know the address to ship to, any note you would like on a gift card, and the address to which we should send the invoice. 
Please note that all orders come with a tracking number. Be sure to check your tracking number to see when your package should arrive. We are not responsible for lost or stolen packages. Thank you for understanding! 
 
Refunds & Exchanges
We do accept most items for return, repair or exchange (if available) within 30 days of receipt. However, the buyer will be responsible for all shipping costs. Please contact us to discuss the situation before sending an item back. 
Items must be returned in the exact condition received (unwashed, tags, stickers, etc. still attached). 
Personalized custom orders are not available for refunds or exchanges, thank you for understanding!
We do recommend selecting an insured mail service. We are not responsible for for items we do not receive. Packages must be prepaid by you; COD deliveries will not be accepted. Thank you for understanding!
Products & Patterns
Being a part of the handmade community we believe in celebrating original creativity. Our shop features a combination of our own and other individuals' product patterns that we have obtained permission to use. Our original basic book sling pattern for example, was designed by Penny Carnival.
 
We guarantee our products 100%. If for any reason you are not completely satisfied with your purchase, please let us know! We will do our very best to fix it.  

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